How It Works

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A Quick Guide
to Get You Started

Welcome! This short tutorial video will walk you through everything you need to know to start using our platform efficiently. Whether you're a new user or just need a refresher, you'll find this guide helpful and easy to follow.

Quick Guide Video

Select Consultation Type

Virtual Consultation: How to Start

1

Step 1: Browse Common Symptoms

  • 1.

    Bookmark our website to quickly return for future healthcare services (recommended)

  • 2.

    Review the list of conditions and associated symptoms (Urgent Care, Women's Health, Men's Health, etc)

  • 3.

    Choose your condition

  • 4.

    Choose your state to determine treatment options

  • 5.

    Choose Virtual Consultation as treatment option

Step 1
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2

Step 2: Complete Treatment Protocol

  • 1.

    Create an account or log into your existing account.

  • 2.

    For Pediatric Conditions - Parents, please complete the New Patient information for your child, but include your personal contact information.

  • 3.

    Complete the online healthcare questionnaire.

  • 4.

    If the healthcare questionnaire determines that you do not qualify for virtual care, the Symliphy platform will inform you as such and recommend another treatment path (Live Consultation, etc). You will not be charged for that virtual consultation.

  • 5.

    Choose your preferred pharmacy.

  • 6.

    Pay for consultation.

  • 7.

    The healthcare questionnaire is sent to a licensed healthcare provider in your state for review.

  • 8.

    A receipt for the consultation will be sent to the email address in your Symliphy profile.

  • 9.

    A healthcare provider creates a treatment plan that may include prescription medication.

  • 10.

    In some cases, your healthcare provider may need to obtain more information from you about your case. If so, they will contact you directly via phone or video conference. Please be on the look out for any calls from unknown phone numbers.

Step 2
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3

Step 3: Prescription sent to Pharmacy

  • 1.

    The healthcare provider electronically sent your prescription to your preferred pharmacy

  • 2.

    Your preferred pharmacy fills the prescription

  • 3.

    To fill your prescription using your insurance or the Symliphy cash discount card

  • 4.

    Pick up the prescription or have it delivered (if applicable) from your preferred pharmacy

  • 5.

    Feel better faster!

Step 3
Preview

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